You have questions, here are some answers.
If you don't find what you need neither here in FAQ or in  = Info, please contact our Customer Support.
| Q: How much does it cost to use the CT-Graphics site? |
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| A: Nothing. The site itself is free; you pay only for the images you download or order as prints. To see the price of a particular image, click on its thumbnail. |
| Q: Do I need to sign up to use the CT-Graphics site? |
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| A: Yes. Signing up will only take a minute. |
| Q: I forgot my username and/or password! |
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A: To retrieve them, go to the Gallery and:
- Click on the "Sign-in" button.
- Under the password field, check "Yes, but I forgot my password."
- Enter your email address.
- Click "Sign-In"
Your username and password will be emailed to you immediately. |
| Q: How may I use CT-Graphics content? |
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A: Be sure that you read the license agreement every time you make a purchase. If you're not sure about a project; for example, if you're creating a limited edition of commemorative baseball caps to sell at cost for your high school reunion email us.
To inquire about upgrades or prices through CT-Graphics, please send an email |
| Q: Can I use your photos unwatermarked and free of charge in school projects? |
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A: Each year we receive requests from school and college students from all over the world wanting to use photos from this website for school projects and reports free of charge. This is possible if you do the following:
- email us and let us know which images you wish to use (link), their approximate size (inch or cm), and if you need them for PowerPoint presentations or for print.
- Place the copyright notice, "© Christine Till - CT-Graphics.com", under or by each image.
- Agree that you do not sell, distribute or otherwise profit in any way from your work that uses our images.
We will then email you the unwatermarked photographs in the appropriate size and grant you permission to use the photos and information at no charge as long as you comply with our requests and follow copyright guidelines. |
| Q: What does "Royalty-Free" mean? |
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A: Currently, only royalty-free licensing is available. Royalty-Free Images are licensed by file size and price only. The rights are not tracked and the images can be used multiple times for multiple projects without further licensing. You pay only once for an image and can then use the image for various projects for an unlimited time period. However, the photographer remains the copyright owner of the photo.
Again: Please read the License Agreement before you make a purchase. |
| Q: Which Image Sizes and Resolutions do you offer? |
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A: Image sizes and pixel dimensions (resolutions) are approximate and vary from image to image. Click on the image to view its "order details".
about pixels and resolution will help you get started. |
| Q: Is more than one image format available? |
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| A: When you click on a thumbnail and go to 'Image Details', you may find that the photo or photo object you have chosen is available in more than one file format. That is, you may be able to download it as a JPEG, PSD, GIF, EPS, or WMF. If you aren't sure which format is right for you, read more about here |
| Q: How do I find what I'm looking for? |
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| A: By entering keywords into the "search" field, or browsing categories while in the Gallery. |
| Q: How do I buy digital images? |
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A: As any obnoxious drunk on the subway will tell you, it's easy as knit 1, purl 2.
If you order and pay in US currency using PayPal or Google Checkout, online money transfer services (= the Fastest Services - credit cards accepted), you can obtain your photograph(s) by downloading them yourself immediately. Simply click on the "Add to cart" button that you see on the site to add items to your basket.
If you are not logged on already or you didn't sign up yet, you're now prompted to do so. Then add as many images as you want.
When you're ready to pay, click on "view cart" (if it's not already visible), then click on the "Check Out" button in the cart window, enter your Billing Information (just click "same as shipping" if it is the same as your contact / shipping information), and click the PayPal or Google Checkout button. You'll be connected with the PayPal or Google Checkout website, where you can complete your transaction. Once you've paid via PayPa / Google Checkoutl, an e-mail message will be sent to you automatically, with the instructions for downloading the photo(s). The message containing the download link will be sent to the e-mail address you used when you signed up on ct-graphics.com (= your username). Read the message, then left-click (Mac users, single-click) on the link(s) in the e-mail. This will start the download.
If you paid by PayPal eCheck, then you will have to wait for your eCheck to clear before you will receive the download link(s) by e-mail.
Yes, this means you need to register with PayPal / Google Checkout. If you're new to using PayPal / Google Checkout and have never signed up before - no worries, it's easy.
Don't want to use PayPal or Google Checkout? That's perfectly fine. To get info about Slower Services and about The Slowest Service of all, and for Buying an Image for a "Secret Pal" click on the
In any case, in an era where phishing scams run rampant and trust is king, we made sure that your online purchases from ct-graphics are secure transactions. We use a thawte ssl certificate to ensure secure transmission of your information. |
| Q: What if I'd like to buy a printed image? |
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| A: Printed Photographs appearing on this web site may be purchased through CT-Graphics.com. We accept fine art Giclee Print orders via mail/fax/email. See for details. |
| Q: Are your Fine Art Giclée prints available for commercial use? |
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| A: We welcome the purchase of our Fine Art Giclee Prints for display on business premises, including public areas (such as a lobby or visitor's center) and personal offices. However, the purchase of our prints does not grant any rights to copy or resell the work without our expressed written consent. Contact us if you have a special request. |
| Q: I downloaded the wrong image format - now what do I do? |
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| A: Oops. Now you try to convert the image to a format you can use. See for details. |
| Q: I can't find the image I just downloaded from CT-Graphics! Where is it? |
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| A: At the risk of sounding like your mother... it's where you put it. When you downloaded your item, a "Save As..." dialog box gave you the option of choosing a file location. If you didn't specify a destination, it went into whichever location was opened in the "Save in..." field. If you happen to remember your item's filename, you can locate it with your computer's "Find" utility. And the next time around, I recommend that you either save the item to your desktop (much easier to find that way), or write down the file location before you hit the "Save As" button. |
| Q: I can't open the image I downloaded. |
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A: Three likely culprits: You opened it incorrectly, it downloaded with the wrong extension, or your application doesn't support its file format.
will help you diagnose and fix the problem. |
| Q: The image I bought looked fine on your site, but now there's something wrong with it. |
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| A: If your image is pixelated, too small, black and white when it should be in color, etc., don't worry. Read to find out what's going on and what to do about it. |
| Q: Do you offer refunds? |
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| A: Afraid not. Because these files are digital - and thus conveniently duplicable - I cannot offer refunds after a file has been downloaded. I do want you to be happy with your purchases, and strongly encourage you to make sure that you've selected the correct file format before you buy. |
| Q: I'd like to contact you. How can I get in touch with you? |
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| A: Just click on Contact Us link on top of every page. |
| Q: Privacy and CT-Graphics |
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| A: CT-Graphics is committed to ensure the privacy of the information you provide when visiting this website as outlined in "About this website". The additional Privacy Policy Statement is a more detailed description of what information is collected and requested when you visit ct-graphics.com and under what terms it will be used. |
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